Support

We usually reply within 1–2 business days.

Email duetrackbd@gmail.com with a short description, your iPhone model and iOS version. Please don't send medical details you don't need to share.

Reminders don't appear

Open iPhone Settings › Notifications › FamilyCare and allow notifications.
Check that Focus or Sleep mode isn't silencing FamilyCare.
Open the app once a day — iOS limits how many reminders can be scheduled in advance.

Joining a family

Ask the family owner for an invitation code, then open FamilyCare › Family › Join with an invitation. Codes work once and expire after 48 hours. After you join, the owner confirms your role and chooses which patients you can see.

Someone already marked the dose

If two people update the same dose at the same time, the first update is kept and you're asked whether to correct it. Every change, including the one that wasn't applied, appears in the dose history.

Subscriptions

Anyone in the family can subscribe; Premium applies to the whole family.
To cancel: iPhone Settings › [your name] › Subscriptions › FamilyCare.
Changed phones? Use Settings › Billing & Subscription › Restore purchases.

Delete your account

In the app go to Settings › Delete account. This removes your account, personal reminders and any family you own. Cancel App Store subscriptions separately.