Terms of Use
Effective 14 September 2026
1. The service
FamilyCare, provided by DueTrack, offers medication reminders and tools for families and caregivers to coordinate care. By using FamilyCare you agree to these terms and to our Privacy Policy.
2. Not medical advice
FamilyCare is not a medical device and does not provide medical advice, diagnosis or treatment. Always follow the instructions of your doctor or pharmacist. Reminders can be delayed or missed (for example if notifications are turned off, the device is offline or the battery is empty), so don't rely on FamilyCare as your only safeguard for critical medicines. A "Taken" status is a confirmation from a person, not proof. In an emergency, call your local emergency number.
3. Your account
You sign in with Apple or Google and are responsible for activity on your account. You must be old enough to form a binding agreement where you live, or use FamilyCare with a parent or guardian's permission.
4. Families and patient profiles
- The family owner controls who joins, their roles and what each member can see or do.
- Only add information about another person when you have the right to do so, for example with their consent or as their caregiver or legal guardian.
- Invitation codes are personal. Don't share them publicly.
5. Subscriptions
- FamilyCare Premium is sold through Apple's App Store as a monthly, 3-month or annual auto-renewing subscription. The monthly plan may start with a free trial for eligible customers; if you do not cancel at least 24 hours before the trial ends, the subscription starts and you are charged. Payment is charged to the purchaser's Apple ID.
- A subscription applies to the family, so every active member of that family gets Premium features. Adding members does not change the price, but plan limits apply.
- Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Manage or cancel in your Apple ID settings. Refunds are handled by Apple.
- If the person who subscribed leaves the family, Premium stays active until the end of the paid period. Family data is not deleted when a subscription ends; some Premium features may become unavailable.
6. Acceptable use
Don't misuse FamilyCare: no unlawful, harmful or abusive content, no attempts to access other people's data without permission, and no interference with the service or its security.
7. Termination
You can stop using FamilyCare and delete your account at any time. We may suspend accounts that break these terms or put others at risk.
8. Changes to the service
We may update features or these terms. For material changes we'll tell you in the app before they take effect.
9. Disclaimers and liability
FamilyCare is provided "as is". To the extent permitted by law, DueTrack is not liable for indirect or consequential losses, or for harm resulting from missed, late or incorrect reminders or information entered by users. Nothing in these terms limits rights you have under consumer protection laws that cannot be excluded.